I want to knit with your Merino yarn, but I’m not sure how many skeins I need to order. Any recommendations?

On yarn order pages, check our   > Help in figuring out Yarn Amount.   Specify what you are planning to knit and what size; and we will help you figure out how much yarn you’ll need. And, if you have any yarn left-over after completing your project, you may return the unwound skeins you have left over for credit (just don’t wind all the skeins into balls). Also check   > > Knitting Tips and > Help with Knitting Pattern.

How quickly do you ship once I give you my order?

We generally get orders out within 24 hours.

Will my credit card number be safe?

Yes. Our WebSite utilizes state of the art Secure Socket Layer encryption technology to encrypt and safeguard the private information that you submit to us when ordering. In addition, while basic information for delivery purposes is retained in the ordering process (as a convenience, to save you from typing it repeatedly), your credit card data is not stored in this manner after your online transaction is completed.

Can I return what I bought, if I’m not happy with my choice?

Yes, you can. See >   Returns and Exchanges

Can I return unused skeins of yarn from my knitting project for credit?

Yes, you can, as long as you did not wind the skein into a ball.