Ordering online

It’s easy to shop at Morehouse Farm and to order online. First, select the item you want to purchase, and—depending on the item—choose size and color from the pull-down menus at the bottom of your screen. Then click on the grey Shopping Cart icon and follow instructions for checkout.

Privacy Policy

Morehouse Farm Merino does not share, sell, or exchange your personal information with other companies. Any information that you submit to us is only used to process and fulfill your order or to respond to your questions and requests.

Credit Cards

We accept the following credit cards and payment methods for online shopping:

 All Major Credit Cards and PAYpal accepted

• American Express
• Discover
• MasterCard
• PayPal
• VISA

Please remember: when paying with PayPal, don’t forget to submit order after payment (you’ll have to go back to our website and click on “Submit Order”).

Credit Card Safety

We utilize state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your credit card data and privacy while you are shopping with us online.

Ordering by telephone

The easiest – and quickest – way to order is online, but we’re always happy to talk to you! Call 845-758-3710 to place your order by telephone. We are a working farm, so if we are out in the barn we might not be able to pick up. Leave us a message and we’ll give you a call when we come in.

Gift Certificates

Available for $25, $50, $75, $100, $150. $200, or $250.

There is no charge for e-mailing Gift Certificates. Morehouse Gift Certificates can be redeemed online at our website (follow instructions included with Gift Certificate).

Shipping Charges Within The United States

Merchandise Total Standard Second-Day
Gift Certificate: No charge   $16.00
Knitting Patterns: No charge   $16.00
  up to .. $18.00 $ 4.95   $20.95
$18.01 – $28.00 $ 5.95   $21.95
$28.01 – $38.00 $ 6.95   $22.95
$38.01 – $48.00 $ 7.95   $23.95
$48.01 – $68.00 $ 8.95   $24.95
$68.01 – $88.00 $ 9.95   $25.95
$88.01 – $120.00 $ 10.95   $26.95
$121.01 – $150.00 $11.95   $27.95
$150.01 – $200.00 $12.95   $28.95
$200.01 and over .. $13.95   $29.95

Shipping to Canada

Add $12 to the above shipping rates at checkout (select “Canada” in Shipping Rate Options). Import taxes and duties, if any, are the responsibility of the recipient.

Shipping to Foreign Countries

Orders may be placed for shipping to U.S. or Canadian addresses only. With the exception of Morehouse Original Knitting Patterns (which may be ordered online and downloaded as PDF files), we are unable to ship orders overseas.

New York State Sales Tax

All purchases shipped to addresses in New York State are taxed according to applicable sales tax in the area that the purchase is being shipped to.

Order Status

You’ll receive e-mail confirmation of your order immediately after placing the order. You’ll also receive a tracking number when the order is shipped. If there is a delay in shipping your order, you will receive additional notification and an explanation by e-mail.

Customer Service

For quickest service, email us at:
SVC@MorehouseFarm.com

Or click here to fill out our contact form!

Mailing Address

Morehouse Farm
Customer Service Dept.
141 Milan Hill Road,
Red Hook, NY   12571

You can leave a message for Customer Service  at:   845-758-3710   (24/7)

Returns & Exchanges

If you are not completely satisfied with your purchase from Morehouse Farm, you may return it for exchange, credit, or for a refund. Please let us know the reason for returning the item, include sales receipt, your name, address, and daytime telephone number. Let us know if you would like a refund, credit, or wish to exchange your purchase. Unwound skeins of Morehouse Merino yarn from your knitting projects may also be returned for store credit.

Please note: shipping charges are not refundable.

Send returns or exchanges to:

Morehouse Farm
Customer Service
141 Milan Hill Road,
Red Hook, NY 12571

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Yarn Color Accuracy

We have done our best to display our yarn colors as accurately as possible. But the colors that you actually see may vary slightly, depending on differences between monitor settings and web browser characteristics. To take the guess-work out of choosing a color, you may want to order samples of the actual yarn colors.

Web Browser Behavior

Depending on which web-browsing software you are using to access the internet, and what version/vintage web browser is installed on your computer, it is possible that certain aspects or pages of our web site might not display or function as we intended them to. If you are having difficulty viewing any part or page of our site, please notify the WebMaster at Morehouse Farm.

Copyright

All content and elements of this WebSite are the property of Morehouse Farm, including but not limited to all text, all graphic images, photographs, logos and service marks. No part of the content of this WebSite may be extracted or reproduced, on or off the Internet, in any form and by any means, without obtaining specific prior permission in writing from Morehouse Farm.

Copyright 1999-2017 Morehouse Farm Merino © All Rights Reserved